All Projects

IDCategoryTask TypePrioritySummaryStatusProgress
39Backend / CoreImprovementsMedium[DE] Core router reboot for maintenanceCompleted
Task Description

This night, we have rebooted the two core router for dusseldorf.

36Backend / CoreImprovementsMediumDUS - LocIX - IXP Transceiver upgradeCompleted
Task Description

We upgrade the transceiver on the dusseldorf link between our rack and locix one.
5 min shutdown of all locix session excepted.

35Backend / CoreImprovementsMediumNetherland POP move + upgradeCompleted
Task Description

To restore a correct fullview, our datacenter provider prupose to move us to another of it’s location.
For now, we have first to move some core part of our infra in the other pop.
After that we can start the process.

Precision about the downtime interval was known soon and the migration occur in a few weeks.

Benefit of this migration:
- A full view from that transit operator.
- A 10G burstable uplink

34Backend / CoreImprovementsMediumSetup new transit provider to netherlands locationIn progress
Task Description

We actualy discuss with a new transit provider to establish a link to our NL pop.

33IP TransitIncidentMediumTransit fullview issue in netherland popCompleted
Task Description

Due to an issue with one of your transit operator, we don’t provide a fullview in V6 or V4 for now.
We except a return of the normal issue in a few days.

Note: default route still work and your prefix was still announced worldwide.
The only impact is the full view.

In parralel, we work to establish a new transit operator there in a few weeks.

13VPSIncidentMediumSlow disk IO on NL hypervisorCompleted
Task Description

Some users report us an issue with disk IO on NL VM.

 12 BackboneIncidentHigh Fan issue on DUS2-CORE Closed
Task Description

dus2-core is actualy down since 8 AM today.

We have identified FAN 8 on the server who handle the routage was down.
We have to go there next week to do a complete server swap with the final hardware (related to the core routing change done earlier with VyOS).

No impact for customers but loss of redudency for this week.

 11 VPSImprovementsMedium Adding ISO repository to vm user Closed
Task Description

Today we add access to a read only storage called ISO.

You can now select iso you want to reinstall your vm.

If you need a new iso on storage, you can contact us.

 10 BackboneImprovementsMedium Move DUS2-CORE to final hardware Closed
Task Description

We order the new hardware.
When received, we have to install VyOS, rack them on datacenter and load the proper configuration.

Next step is hardware delivery from our supliers.

 9 BackboneImprovementsMedium Migrate DUS1-CORE to VyOS Closed
Task Description

Based on our tests, we qualify VyOS as a good replacment for our core networking.
We have to move core1 to that os too.

 8 VPSIncidentMedium IPv6 Connectivity issue on NL vm network Closed
Task Description

Today we got connectivity issue on VM at Netherland location.

After analyzing access1-mep, i can see all bgp session in timeout + no ping reply.

Dmesg full of :
[9908437.936625] neighbour: ndisc_cache: neighbor table overflow!
[9908437.936724] neighbour: ndisc_cache: neighbor table overflow!

After some verification, one of our customer was under heavy scan.
We drop scan source + increase some kernel value to handle bigger table.

If you got any issue let us know.

7BackboneImprovementsMediumReimplementing nullroute capability to downstreamTo do
Task Description

Due to the VyOS Migration, dusseldorf nullroute capability was not functional anymore.
We plan to reimplement it, but after everything else is working and stable.

 6 AnyIncidentMedium Email spamming issue from customers - billing email imp ...Closed
Task Description

We encountered several problems because the mikrotik of one of our customers found itself open proxy during the month of February.

As a result, and to remedy this in a sustainable way, we have taken the following measures towards our IPs. This does not apply to ip advertised through AS34872

- Change of reverse DNS to
- Closure of ports 25, 135 and 139 out (smtp and samba)
- Close ports 1080 and 8080 in in (proxy)

These steps are final, if you wish to send emails we encourage you to use your own / 24.

This incident may impact billing emails. Remember to check the spam folder and mark our emails as “legitimate”. It would help us.

 5 TunnelsImprovementsMedium Hypervisors update Closed
Task Description

We deploy update to dusseldorf servers.

Tunnels terminated into dusseldorf got a small cut of one or two minutes.

 4 BackboneImprovementsMedium POP isolation Closed
Task Description

We will proceed with the isolation of the POPs.
This way, the traffic will be 100% local and with low latency.
Inter-pop communication still works and your BGP announcements will only be made on the pop you are logged in to.

 3 BackboneImprovementsMedium Dusseldorf hardware & rack upgrade Closed
Task Description

Following the bgp incident, we decided to upgrade the equipment present in dusseldorf as well as the rack.
Planned tasks:
- Rack upgrade
- Upgrade of core switching to 10G
- Upgrade from dus1-core to a more efficient router

Downtime planed : Thruseday 16-03-2021 at 11 AM CEST for 2 hours

 2 BackboneIncidentVery High Instability BGP dusseldorf Closed
Task Description

During the day of 02/27, we encountered some BGP stability issues in dusseldorf

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